Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at temnorr@gmail.com. We will provide you with the return address by email. Items sent back without first requesting a return will not be accepted.

Please note: Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

You can always contact us at temnorr@gmail.com for any return questions.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and offer a replacement when applicable.

If your item arrives damaged, we may request photos or videos of the product and packaging to process a replacement.

Exceptions / Non-returnable items

Certain items cannot be returned, including:

Opened or used products

Sets or gift boxes with broken seals or missing pieces

Custom or personalized items (if applicable)

Perishable goods

Personal care items

Hazardous materials, flammable liquids, or gases

Sale items or gift cards

If you have questions about the eligibility of your item, please contact us.

Exchanges

The fastest way to receive a different item is to return the item you originally purchased (once approved) and then place a new order separately.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be returned in the same condition as received — unused, unopened, and in original packaging — and must include proof of purchase.

Refunds

We will notify you once we receive and inspect your return. If approved, you will be automatically refunded to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your refund was approved, please contact us at temnorr@gmail.com.